Introducing Helpdock: Fast Customer Support Software for Modern Teams
I built Helpdock because the support tools I relied on stopped working for me. Here's why, and what we're building instead.
Helpdock is my third product. My previous two were FeatureOS and Knol. FeatureOS helps teams collect feedback from users. Knol is a second brain for families and teams. I built all three for the same reason: I was the user first, and the tools I needed didn't exist or stopped working for me.
If you've used Intercom, you probably know where this is going. I was a huge fan. I used it for every product I built and recommended it to every team I worked with. But things changed when they shifted their entire focus to Fin.
The product we relied on stopped getting attention. Support became unresponsive. Pricing became unpredictable. At one point, my Intercom invoice was higher than my company's entire monthly burn rate. And I know I wasn't alone in this. If you've been an Intercom customer in the last couple of years, you've probably felt the same drift. The tool you trusted quietly became something you tolerated.
64% of Intercom's negative Trustpilot reviews cite support failures. 78% mention pricing problems. Teams get auto-renewed on contracts with no notice and spend months chasing refunds. The AI chatbot charges for conversations it doesn't resolve. And when you contact Intercom's own support, silence. Weeks of it. Sometimes months.
That pattern is what led me to build Helpdock for regular people like you and me.
What is Helpdock?
Helpdock is customer support software that's fast, designed for ease, and deeply integrated with the tools you already use. That's the whole pitch.
- Fast. Our widget loads in under 100ms. Your customer clicks the chat icon and it's already there.
- Easy to use. Clean interface, no training needed. Your team is productive from day one.
- Deeply integrated. Linear, Slack, GitHub, and more. Support lives where you already work, not in another tab.
Pricing is per seat. That's it. No per-resolution fees, no AI credit meters, no contact limits that punish you for growing. You pay a predictable price every month.
Every plan includes a dedicated account manager and phone support. A real person who responds within an hour. If we miss that window, your first month is free.
Why it matters
If you're running a B2B SaaS, a devtools company, or a product-led startup, you already know this: support is part of the product. A slow widget during onboarding is a lost conversion. A pricing surprise is a trust breach. I have lived through both with tools like Intercom.
So we built Helpdock to fit into how you already work:
- Deep integrations with Linear, Slack, and GitHub so you don't have to leave the tools you're already in
- Public changelog that notifies your customers when the thing they asked for ships
- Native apps for iPhone, iPad, Apple Watch, Android, and macOS. Each one optimized separately and intentionally for the platform
- AI assistant that drafts responses from your knowledge base, charged per seat, not per resolution
How we build
I've been the customer waiting for updates that never came, watching a product I depended on slowly lose its way. I don't want to put you through that. Here's how we build:
- One impactful feature shipped every month.
- Speed stays fast. We don't trade performance for features.
- Pricing stays predictable. No surprise line items.
- Support stays human. No chatbot walls.
- No bloat. No feature-chasing.
We're building Helpdock in the open, because we believe you should see where your tool is headed before you commit. Check our feedback board and roadmap to see what's next.
No traps
You and I have both dealt with tools that are easy to buy and impossible to leave. Helpdock is the opposite.
- 30-day money-back guarantee. Refund within 24 hours.
- 10-day notice before any renewal.
- 99.9% uptime with a public status page.
- New feature releases every 30 days.
- No surprises. No fine print.
If you're on Intercom, we migrate your conversations, contacts, and data automatically. You don't need to set aside a week for it. See how Helpdock compares to Intercom.
Try Helpdock free
14-day free trial. No credit card. No sales call.
I built Helpdock because I needed it. If you've been quietly putting up with your current support tool, you might need it too.
Starting February 1st, I'll be available on our own live chat on the bottom right of this page. If you want to talk about support tooling, switching from Intercom, or just want to say hi, I'm right there. Come say hi.
Questions? [email protected]. We actually respond really fast.