Frequently Asked Questions
Find answers to common questions about Helpdock.
Helpdock is fast support software for fast teams. It's a customer support platform built for companies that care about performance and user experience. Our widget loads in under 100ms, notifications arrive instantly via native apps, and the interface is designed for operators who value speed and clarity over feature checklists.
We focus on doing fewer things exceptionally well. While Intercom has evolved into a complex platform with per-resolution fees, AI credit meters, and contact limits, Helpdock stays focused: fast live chat, instant notifications, and pricing that stays boring. Your support widget loads 10x faster, your bill is predictable, and your team actually enjoys using the tool.
You pay for agent seats. That's it. No per-resolution fees. No AI credit meters. No contact limits that punish growth. No message volume charges. Your bill is the same whether you help 100 customers or 10,000. We will never charge you for something you can't predict.
We don't do surprise overages. Ever. If you reach your seat limit, existing agents continue working normally and you can't add new ones until you upgrade. Storage limits give you a warning at 80% and soft-block new attachments at 100%. No deletion, no surprises, no hidden fees.
Our widget loads in under 100ms (p50). You can verify this yourself on any page where it's installed—we display the actual load time. We also publish live performance metrics at our public /perf page, including methodology documentation so you can audit our claims.
Yes, and we make it easy. Conversation history, contact data, team setup, and saved replies import automatically. Most teams are fully switched within a week. We offer a 60-day money-back guarantee, so if it doesn't work out, you get a full refund.
Yes, we offer a 14-day free trial with full access to all features. No credit card required. You can import your existing data during the trial to see exactly how Helpdock works with your real conversations.
Yes. Native iOS and Android apps with rich push notifications. Your team gets notified instantly, not minutes later via web notifications. This means faster response times and customers who feel heard.
Teams that care about craft. B2B SaaS companies where support speed affects trial conversion. Devtools companies where technical users expect fast tools. Product-led startups where support IS the onboarding experience. If you believe your support widget is part of your product, Helpdock is built for you.
We maintain 99.9%+ uptime with a public status page showing historical data. Performance isn't just a feature. It's the foundation of everything we build.